Privacy Policy
HEART OF SANTOSHA · LAST UPDATED: MARCH 2025
Your privacy matters to us. At Heart of Santosha, trust is the foundation of everything we do — including how we handle your personal information. This policy explains what data we collect, why we collect it, and how we use it. We only collect what we genuinely need, we never sell your data, and we never share it beyond what's necessary to provide our services.
This policy applies to all users of our website (heartofsantosha.com) and to individuals who book or enquire about our services.
1. Who We Are
Heart of Santosha is a wellness and meditation organisation based on Koh Phangan, Surat Thani, Thailand. We are the data controller for the personal information collected through this website and our services.
Contact: +66 98 971 0160 | www.heartofsantosha.com
2. What Information We Collect
Information you give us directly:
• Your name and contact details (email address, phone number / WhatsApp) when you fill in a form, make a booking, or contact us
• Any additional information you choose to share with us, such as health conditions relevant to your participation in a retreat
• Payment information — processed securely through our payment providers; we do not store card or bank details ourselves
Information collected automatically:
Our website is built on Wix. As part of normal website operation, Wix automatically collects certain technical data, which may include:
• Your IP address and general location
• Browser type and device information
• Pages visited, time spent on the site, and referring URLs
• Cookies and similar tracking technologies
This data is collected by Wix to keep the site functional and to provide analytics. You can learn more about how Wix handles data at wix.com/about/privacy.
3. How We Use Your Information
We use your personal information only for the following purposes:
• To process your booking and communicate with you about your retreat or event
• To respond to enquiries or requests you send us
• To send you updates about retreats and offerings you have expressed interest in (you can unsubscribe at any time)
• To fulfil any legal or administrative obligations
• To improve our website and the experience we offer
We will never use your information for unrelated commercial purposes, and we will never sell it — ever.
4. Legal Basis for Processing
We process your personal data on the following grounds:
• Contract — to fulfil a booking or respond to a service request
• Legitimate interests — to communicate relevant offerings and improve our services
• Consent — for marketing communications, which you can withdraw at any time
5. Marketing Communications
If you have booked with us or opted in via our website, we may occasionally send you updates about new retreats and offerings. Every message will include a clear and easy way to unsubscribe, and we will honour that immediately. We don't send spam, and we respect your inbox.
6. Who We Share Your Data With
We only share your information when necessary to deliver our services. This may include:
• Payment processors — to handle transactions securely
• Wix — our website and booking platform
• Email or messaging tools used to communicate with you
We do not share your personal information with any third parties for marketing, advertising, data brokering, or any purpose beyond the above. We do not sell your data. Full stop.
7. Cookies
Our website uses cookies — small files placed on your device — to enable essential site functions and to understand how visitors use the site. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
We use cookies for:
• Essential site functionality (login, forms, cart)
• Analytics (understanding how the site is used, via Wix)
• Preferences (remembering your settings)
We do not use cookies for third-party advertising or tracking across other websites.
8. Data Security
We take reasonable and appropriate steps to protect your personal information from loss, misuse, and unauthorised access. Our website is hosted by Wix, which maintains industry-standard security infrastructure. We limit access to your data to only those who need it to support your booking or enquiry.
No data transmission over the internet is 100% secure. While we do everything within our means to protect your information, we cannot guarantee absolute security.
9. How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purpose it was collected for — typically for the duration of your relationship with us, plus a reasonable period afterward for administrative or legal purposes (generally up to 3 years). You may request deletion of your data at any time.
10. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for marketing at any time
• Object to processing based on our legitimate interests
To exercise any of these rights, simply contact us directly. We will respond promptly and with care. We will never make this difficult.
11. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
12. Third-Party Links
Our website may contain links to other websites. This Privacy Policy applies only to our site. We are not responsible for the privacy practices of any third-party sites and encourage you to read their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
Heart of Santosha
66/9 Moo. 5, Koh Phangan, Surat Thani, Thailand 84280
WhatsApp: +66 98 971 0160